Refund Policy

Last updated: 23 July 2026

Every banner is custom-made to your specifications, so our policy balances that with a firm commitment to print quality.

Custom-printed items

Because products are printed to order from your artwork and dimensions, they cannot be returned for a change of mind. Please check your size, material and artwork carefully before paying.

Faults, errors & reprints

We will reprint or refund, at our discretion, if:

• The product arrives damaged or with a manufacturing defect.
• The print differs materially from the approved artwork due to our error.
• You received the wrong item.

To claim, contact us within 7 days of delivery with your order number and clear photos of the issue.

What isn't covered

• Errors in the artwork you supplied (typos, low resolution, wrong colours or dimensions).
• Minor colour variation between screen and print.
• Delays caused by third-party couriers.

Cancellations

Orders can be cancelled for a full refund only before production begins. Once printing has started, the order cannot be cancelled.

How refunds are paid

Approved refunds are returned to your original payment method (M-Pesa, card or Airtel Money) via iPay. To start a claim, reach us via our contact page.